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2. Les frais d'expédition incluent dans tous les cas la taxe sur la valeur ajoutée (TVA), mais aucune autre taxe, redevance, droit ou supplément.
3. La livraison s'entend comme la livraison des articles au domicile ou à l'adresse indiquée par le client au cours du processus de commande, en limitant les zones de livraison indiquées ci-dessus.
4. Kimondo livre les commandes au service de messagerie dans le délai spécifié. Nous ne sommes pas responsables des éventuels retards de livraison causés par les services de messagerie.
5. L'agence fait une tentative de livraison en règle générale, en période de fort volume ces tentatives de livraison peuvent être réduites et si plusieurs tentatives ont été faites et qu'elle est toujours absente, la commande sera laissée en centrale ou elle sera retournée..
6. En cas d'absence du client lors de la livraison, après les tentatives faites par l'agence de transport, la commande sera déposée à l'agence ou au bureau le plus proche du destinataire. Si après 15 jours (en période de forte affluence ce délai peut être plus court), le client ne récupère pas sa commande, celle-ci sera de nouveau retournée à Kimondo. Pour que la commande soit renvoyée, le client doit supporter les frais de port correspondants.
7. Les commandes contre remboursement, les commandes avec ce mode de paiement doivent tenir compte du fait qu'au moment de la livraison, le coursier demandera le montant exact de la valeur du remboursement spécifié dans la commande. Le coursier ne porte généralement pas la monnaie et le paiement sera effectué en espèces, jamais par carte.
8. Si votre envoi nous a été retourné pour l'une des raisons suivantes :
- Adresse incomplète telle que manque de numéro, rue, étage et après contact avec le client le colis a passé les tentatives de livraison et durée maximale.
- Absence de téléphone ou de tout contact supposant une raison pour laquelle la livraison ne peut pas être effectuée en raison d'un absentéisme.
- Livraison refusée par le client au coursier.
Vous serez remboursé du montant des produits, déduction faite des frais de traitement du retour et d'expédition du colis (dans le cas où vous auriez bénéficié d'une promotion livraison gratuite ou d'une expédition moins chère, la différence avec le coût réel de gestion).
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