You have 30 days to request a return after placing your order.
NOTE: Seasonal sales: Items with a 40% or more discount will not be eligible for return or exchange.
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1. Send an email to info@kimondo.es indicating the order number and the items you wish to return. You can also do it from your \"Order history\" in your account from the web, selecting the items you want to return in the order.
2. After accepting your return, you can send it to our warehouse located at:
KIMONDO
Ctra. Sant Boi, nº 96
08620 Sant Vicenç dels Horts
Barcelona, Spain
*Only delivered returns are accepted at the specified address
3. Once your items are received, they are reviewed, if everything is correct, we will proceed to pay you the amount of the same, deducting in case we have collected the collection costs mentioned above. Within a maximum period of 14 business days after receiving the package in our warehouse.
NOTE: The fact that we accept your return and receive it in our warehouse does not guarantee that it will be paid, for this it has to meet the requirements indicated below and not show signs of use. In the event that it does not pass the review phase, we reserve the right to resend your return postage due and deduct the costs of the collection if we have made it ourselves.
*In times of much saturation such as Christmas or sales it will not always be possible to offer home pick-ups with the agency, in that case, the client must send us the return by their own means
*In case of returning all the products of an order and having benefited from free shipping, we reserve the right to charge the costs of this first free shipping in addition to the corresponding return costs.
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- The items must contain all their original parts, labeling, plastics, bags, and box if present. If it is not returned as it was delivered to the customer, we will reserve the right not to issue a refund.
- You can return the package using the same packaging with which you received it or another, always so that it arrives to us correctly protected so that the content is not damaged.
- If you return the product of an order that included a gift as a promotion or similar, it will be necessary to also return the gift, otherwise We reserve the right not to refund the amount.
- If you return the product of an order that had promotional codes applied based on the total value of the order, these will be adjusted to the new resulting total taking into account the total value after the return or exchange of the item.
- Kimondo points policy: the points generated by an order in case of return will be discounted. Example: if you place an order and accumulate points that you use in a second order, and you want to return the first order, the amount of points used in the second order will be deducted because it corresponds to the returned item and on the other hand the second order will accumulate its corresponding points .
- It is necessary to include within the package a sheet specifying the order number and full name of the person who made the purchase corresponding to the return. If it is not identified, the return cannot be made. refund.
- In the event of a return resulting in the total order value being lower than the free shipping promotion, the shipping costs from which the customer has benefited will be deducted from the amount to be paid. customer when making the purchase.
- Returns are not accepted unless it is a defect in products such as underwear, swimsuits, bikinis, combs and colognes.
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