Sie haben nach Aufgabe Ihrer Bestellung 30 Tage Zeit, um eine Rücksendung anzufordern.
HINWEIS: Verkaufssaison: Artikel mit einem Rabatt von 40 % oder mehr sind nicht erhältlich eine Rückerstattung oder einen Umtausch erhalten.
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1. Senden Sie eine E-Mail an info@kimondo.es und geben Sie die Bestellnummer und die Artikel an, die Sie zurücksenden möchten. Sie können dies auch über Ihre \"Bestellhistorie\" in Ihrem Konto im Internet tun, indem Sie die Artikel auswählen, die Sie in der Bestellung zurücksenden möchten.
2. Nachdem Sie Ihre Rücksendung akzeptiert haben, können Sie diese an unser Lager senden, das sich unter folgender Adresse befindet::
KIMONDO befindet
Ctra. Sant Boi, Nr. 96
08620 Sant Vicenç dels Horts
Barcelona, Spanien
*Nur gelieferte Rücksendungen werden unter der angegebenen Adresse entgegengenommen
3. Sobald Ihre Artikel eingegangen sind, werden sie überprüft. Wenn alles in Ordnung ist, zahlen wir Ihnen den gleichen Betrag, abzüglich der oben genannten Inkassokosten, falls wir sie erhoben haben. Innerhalb von maximal 14 Werktagen nach Eingang des Pakets in unserem Lager.
*Die Tatsache, dass wir Ihre Rücksendung annehmen und in unserem Lager erhalten, garantiert nicht, dass sie dafür bezahlt wird muss die unten angegebenen Anforderungen erfüllen und darf keine Gebrauchsspuren aufweisen. Für den Fall, dass es die Überprüfungsphase nicht besteht, behalten wir uns vor, Ihre Rücksendung erneut portofrei zu versenden und die Kosten der Abholung in Abzug zu bringen, wenn wir sie selbst durchgeführt haben.
*Falls Sie alle Produkte einer Bestellung zurücksenden und vom kostenlosen Versand profitiert haben, behalten wir uns das Recht vor, die Kosten für diesen ersten kostenlosen Versand zusätzlich zu den entsprechenden Rücksendekosten zu berechnen.
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wir die Rücksendung annehmen und Ihnen den entsprechenden Betrag auszahlen können, müssen Sie die folgenden Anforderungen erfüllen:
- Die Artikel müssen alle Originalteile, Etiketten, Kunststoffe, Beutel usw. enthalten. und Box, falls vorhanden. Wenn das Paket nicht so zurückgegeben wird, wie es an den Kunden geliefert wurde, behalten wir uns das Recht vor, keine Rückerstattung zu gewähren.
- Sie können das Paket immer in derselben Verpackung zurücksenden, in der Sie es erhalten haben, oder in einer anderen damit es richtig geschützt bei uns ankommt, sodass der Inhalt nicht beschädigt wird.
- Wenn Sie das Produkt einer Bestellung zurücksenden, die ein Geschenk als Werbeaktion oder ähnliches enthielt, ist es notwendig, das Produkt ebenfalls zurückzusenden Geschenk, andernfalls behalten wir uns das Recht vor, den Betrag nicht zurückzuerstatten.
- Wenn Sie das Produkt einer Bestellung zurücksenden, für die Aktionscodes auf der Grundlage des Gesamtwerts der Bestellung angewendet wurden, werden diese an den neuen angepasst resultierender Gesamtwert unter Berücksichtigung des Gesamtwerts nach der Rückgabe oder dem Umtausch des Artikels.
- Kimondo-Punkterichtlinie: Die durch eine Bestellung im Falle einer Rückgabe generierten Punkte werden rabattiert. Beispiel: Wenn Sie eine Bestellung aufgeben und Punkte sammeln, die Sie in einer zweiten Bestellung verwenden, und Sie die erste Bestellung zurückgeben möchten, wird die in der zweiten Bestellung verwendete Punktemenge abgezogen, da sie zum anderen dem zurückgegebenen Artikel entspricht Bei der zweiten Bestellung werden die entsprechenden Punkte gesammelt.
- Es ist notwendig, dem Paket ein Blatt beizufügen, auf dem die Bestellnummer und der vollständige Name der Person angegeben sind, die den Kauf getätigt hat, der der Rücksendung entspricht. Wenn dies der Fall ist Nicht identifiziert, kann die Rücksendung nicht durchgeführt werden. Rückerstattung.
- Im Falle einer Rücksendung, die dazu führt, dass der Gesamtbestellwert unter dem kostenlosen Versandangebot liegt, werden die Versandkosten berechnet, von denen der Kunde profitiert hat vom zu zahlenden Betrag abgezogen. Kunde bei Kauf.
- Rücksendungen werden nicht akzeptiert, es sei denn, es handelt sich um einen Mangel an Produkten wie Unterwäsche, Badeanzügen, Bikinis, Kämmen und Eau de Cologne.
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Im Falle eines Defekt, wir tragen alle Kosten der Abholung und wir ersetzen den defekten Artikel durch einen anderen gleichwertigen, falls nicht derselbe Artikel vorhanden ist, wird der Kunde konsultiert, um den Austausch gegen einen anderen mit ähnlichen Eigenschaften und Preis oder den vollen Betrag vorzunehmen Zahlung des Produkts / der Bestellung.
Um das Problem zu lösen, müssen Sie uns eine E-Mail an info@kimondo.es senden und uns benachrichtigen, damit wir den Kurierdienst schicken können, um die defekten Artikel abzuholen und nach Erhalt werden wir kostenlos mit der vollständigen Zahlung fortfahren.
*** Kimondo behält sich das Recht vor, Versand- und Rücksendekosten geltend zu machen bei wiederholter Rücksendung durch den Kunden aufgrund von Widerruf, ohne dass es sich um Rücksendungen aufgrund von Verzug oder zurechenbaren Gründen von Kimondo handelt.
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