Inicio

Envíos

por en Jul 22, 2024

Los envíos son gratuitos en compras superiores a 45€ para España peninsular. *No realizamos envíos a Islas Canarias*

Para pedidos a España peninsular:

Gratis a partir de 45€.

Coste de 3,90€ para pedidos entre inferiores a 45€.

Para pedidos a Islas Baleares:

8,50€ para pedidos entre 0 a 50€.

4,95€ para pedidos entre 50€ a 90€.

Gratis a partir de 90€.

Enviamos los pedidos con la agencia de mensajería rápida Correos Express.

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Tu pedido será entregado en 24/48h tras realizar-lo.

Ten en cuenta que los pedidos son tramitados y enviados de Lunes a Viernes, siempre antes de las 16h, si has realizado tu pedido más tarde, será enviado al día siguiente, excluyendo fines de semana o festivos.

En épocas de mucho volumen este plazo de entrega puede verse afectado por parte de la agencia.

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Recibirás un correo electrónico la noche anterior a la entrega con un aviso conforme tu entrega se va a completar al día siguiente y por la mañana recibirás un segundo correo concretando la hora de entrega aproximada, este segundo correo no lo recibirás en épocas de mucho volumen como BlackFriday o Navidades, en todo momento desde estos correos puedes modificar el tramo horario o día de entrega en caso de que necesites cambiarlo, por favor comprueba que tu correo electrónico es correcto o que no te llegue a la bandeja de Spam o no deseado.

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Si ha habido algún problema con la entrega tu pedido y no has podido solucionarlo contactando con la agencia de transporte, por favor ponte en contacto con nosotros a info@kimondo.es para que podamos solucionarlo y entregarte tu pedido.

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En Kimondo en muchas ocasiones realizamos promociones para nuestros clientes que incluyen regalos a partir de un valor de compra. Siempre se enviará la promoción indicada en la web salvo agotar existencias, en esos casos se sustituirá por una promoción de similares características y valor.

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1. Los envíos se realizan mediante servicio de mensajería.

2. Los costes de envío incluyen en todos los casos el Impuesto sobre el Valor Añadido (IVA), pero ningún otro impuesto, tasa, arancel o recargo.

3. Se entiende como envío la entrega de los artículos en domicilio o dirección especificada por el cliente durante el proceso de realización del pedido, limitándose como zonas de entrega las relacionadas arriba.

4. Kimondo entrega los pedidos al servicio de mensajería en un el plazo especificado. No nos responsabilizamos de las posibles demoras de entrega causadas por el servicios de mensajería.

5. La agencia realiza por norma un intento de entrega, en épocas de mucho volumen estos intentos de entrega pueden verse reducidos y si se han realizado varios intentos y sigue ausente, el pedido será dejado en el punto pickup más cercano.

6. En caso de ausencia por parte del cliente en el momento de la entrega, tras los intentos que realiza la agencia de transporte, el pedido se dejará en la agencia o oficina más cercana al destinatario. Si transcurridos 15 días (en épocas de mucho volumen este tiempo puede ser menor), el cliente no recoge su pedido, este será devuelto de nuevo a Kimondo. Para que el pedido sea enviado de nuevo el cliente deberá hacerse cargo de los gastos de envío correspondientes.

7. Pedidos a Contra reembolso, los pedidos con este método de pago deberán tener en cuenta que en el momento de la entrega el mensajero va a pedir el importe exacto del valor del reembolso especificado en el pedido. El mensajero no suele llevar cambio y el pago se realizará en efectivo, nunca por tarjeta.

8. Si tu envío nos ha sido devuelto debido por alguna de las siguientes causas:

Dirección incompleta como falta de número, calle, piso y tras contactos con el cliente el paquete ha transcurrido los intentos de entrega y plazo máximo.
Falta de teléfono o cualquier contacto suponiendo un motivo para que por ausente no se pueda completar la entrega.
Envío rechazado por el cliente al mensajero.

Se te reembolsará el importe de de los productos descontando los gastos de gestión de vuelta y envío del paquete (en caso de haberte beneficiado de alguna promoción de envío gratis o envío a un precio más económico se aplicará la diferencia con el coste real de la gestión).

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